Place |
Name |
Characteristic in the rating |
1 | Moscow Repair Service No. 1 | Best Customer Service |
2 | Helpanu | Operational home repair |
3 | Whirlpool | The best highly specialized service |
4 | AVALON | Original spare parts, warranty |
5 | Vostok Pole | The best quality at an affordable price |
6 | Sadko Household Service | The most budget prices |
7 | Nice service | Proven service with a good reputation |
8 | Wave service | Highly specialized service with extensive experience |
9 | white service | Most Popular Company |
10 | Alliance service | High quality service, fast response |
It would seem that the search for a good service center for the repair of household appliances should not take much time. Hundreds of workshops have been opened in Moscow, advertising their services on behalf of official manufacturers, enticing with vast experience. Their sites are well-designed, contain logos of famous brands, trademarks of popular companies. However, after contacting the organization, it turns out that the cost of the work is many times overstated, and the details are of unknown origin.
We decided to figure out which service centers of the capital can be trusted, and collected the top ten. Here, original spare parts or an alternative recommended by the manufacturer are used. Employees are trained, their knowledge is confirmed by certificates signed by the head.An important part of getting into the rating was the positive feedback from customers, their experience of cooperation and wishes.
Top 10 best washing machine repair services in Moscow
10 Alliance service
Website: www.alianceservise.ru Tel: +7 (495) 744-36-25
On the map: Moscow, st. Shchorsa, 5
Rating (2022): 4.1
Opens the rating of the best Alliance service, which has the largest training center for washing machine repairmen. The company employs dozens of specialists who use original spare parts. They give a guarantee for repairs, which depends on the year of manufacture of the equipment, the complexity of the process. Clients receive discount cards. Judging by the reviews, the service center has regular customers. The latter note the polite attitude, helpful employees.
Departure of the master for diagnostics is free, the specialist already presents the possible causes of the breakdown, has the necessary equipment. However, the warranty lasts up to 6 months, competitors service the equipment for a year. The reviews warn that the repair time may take several days, not all spare parts are in stock. The masters do not have documents for the details, do not check their originality. Prices on the site are underestimated, the real cost is a surprise.
9 white service
Website: white-service.ru; Tel: +7 (495) 150-13-48
On the map: Moscow, st. Pyatnitskaya, 22
Rating (2022): 4.2
White service has collected the largest number of reviews on the network, earning the trust of customers. Clients write about the extensive knowledge of the masters, the absence of uncoordinated expenses. The work is carried out by qualified specialists using original spare parts.Prices for the repair of washing machines start at 1,680 rubles, many competitors have more affordable prices. Here, customers pay for a well-known name and guarantees.
In the reviews they write that the masters come on the same day. They politely communicate, keep up the conversation, if necessary, explain the reasons for the breakdown. Parts are delivered in factory packaging, new, original. However, many people are put off by the prices. Customers complain that repairs cost more than the cost of a new washing machine. The site presents an irrelevant price list, in addition you need to pay for every little thing. Call center employees are confused about prices.
8 Wave service
Website: www.volna-service.ru Tel: +7 (495) 510-92-82
On the map: Moscow, st. Avtozavodskaya, 14
Rating (2022): 4.3
Volna-service specializes in washing machines of the BOSCH concern, including SIEMENS, Neff. There are original spare parts for these brands, employees have the latest information about their technologies. However, experts know how to handle most popular brands. For them, high-quality analogues, parts from the dismantling of old equipment are used, which reduces the cost of repairs. The price starts from 800 rubles, there is an urgent call for a master.
When calling, the manager asks about the problem, specifies the model of the washing machine, and voices the possible cost of the work. After diagnosis at home, the master gives the final price. The process is fast, even complex problems are solved in an hour. Then the experts check the performance, do not rush. However, checks and contracts are not provided, a guarantee is given in words. They don’t show papers for spare parts, they don’t take them with them.Managers are also in no hurry to provide evidence of the authenticity of the details.
7 Nice service
Website: nicerepairs.ru Tel: +7 (495) 142-01-25
On the map: Moscow, Profsoyuznaya st., 128
Rating (2022): 4.4
Nice service appeared in Moscow in the early 2000s, earning a reputation as a trusted company with quality spare parts. The company is proud of employees with extensive experience, provides a guarantee of 12 months. If necessary, specialists teach the client how to eliminate minor problems, give a short consultation by phone. The master comes to the house, works quickly. The high quality of services is expensive, the price lists of most competitors are more affordable.
The reviews write that the workers appear on the same day, literally in a couple of hours. They cope with any breakdowns of washing machines, while the age of the equipment does not matter. But not all models are serviced, the list of brands is listed on the website. They do not always find original spare parts, but they warn about it. You need to be reminded about the provision of documents, discounts and guarantees. There are comments about staff delays, but no major complaints.
6 Sadko Household Service
Website: sadko-sb.ru Tel: +7 (499) 495-10-34
On the map: Moscow, per. Bolshoi Tolmachevsky, 3
Rating (2022): 4.4
Sadko Household Service offers quality services at the most affordable prices. The company provides a one-year warranty, issues documents. The service center works with tasks of any complexity, the price list starts from 400 rubles. The masters come at a convenient time, while they do not charge extra for evening calls. Free diagnostics are provided to detect damage.However, it is difficult to judge the origin of spare parts, there is little information.
The reviews note the professionalism of specialists. They make a detailed estimate, fix the cost. New customers receive discounts. However, receipts and guarantees have to be beaten out, they are often "forgotten". They don’t say over the phone that free diagnostics are carried out only with subsequent repairs, otherwise it will cost 1,000 rubles. The price list on the site is called outdated, now services are more expensive. However, the final amount is still lower than that of competitors.
5 Vostok Pole
Website: vostok-polus.ru; Tel: +7 (499) 649-86-60
On the map: Moscow, Kutuzovsky prospect, 35/30
Rating (2022): 4.5
Vostok-Polyus has earned a place in the ranking of the best thanks to partnerships with major manufacturers of household appliances. The service center offers original spare parts, good post-warranty service. It brings together several small repair companies, using their knowledge and equipment. Prices start from 800 rubles, do not exceed the average for Moscow. The cost can be significantly reduced by agreeing to non-original spare parts.
The service center provides services at home, but only for an additional fee. Employees promptly process applications, employees arrive with the right equipment and relevant documentation. They carry out a thorough diagnosis, inform the client about the upcoming work, and negotiate the final cost. However, there are complaints about the delays of the masters, the wait is delayed for several days. The initial price does not always match the final price.
4 AVALON
Website: vk.com/club177893629; Tel: + 7 (495) 115-72-64
On the map: Moscow, Michurinsky prospect, 8
Rating (2022): 4.6
AVALON is known for high-quality repair of household appliances and affordable prices. The services are guaranteed, diagnostics is only 500 rubles. It will be carried out free of charge if the client takes advantage of the repair offer. The master works slowly, the process is delayed for 3-4 hours. After the call, the specialist quickly appears on the doorstep of the house, has documents for spare parts. The guarantee is valid for a year, the client receives confirmation papers.
The reviews praise the work of managers. They talk about the upcoming repairs, voice the cost, patiently answer questions. After a while, the master calls back, clarifies the model of the washing machine, confirms the amounts and terms. The company does not require prepayment, carefully handles the equipment. However, sometimes repairs are delayed for several days if the necessary spare parts are not available. There are complaints about the delays and delays of the masters, the operational service center cannot be called.
3 Whirlpool
Website: service.whirlpool.ru; Tel: +7 (800) 333-38-87
On the map: Moscow, Nab. Academician Tupolev, 15
Rating (2022): 4.7
Whirlpool opens the top three - the official representative of the company of the same name, which works with its brands. The service center receives official parts, has the latest information about these washing machines. Experts provide advice, fast technical support. The team works every day, but requires much more capital competitors for services. For example, diagnostics will cost 2,000 rubles. But the amount is fixed, no surprises.
Clients warn that the masters go to the call only until 6 pm. But the workers are not late, it takes about an hour to repair. There is no usual payment by card, only transfer or cash. Every little thing makes the process more expensive, for example, the movement of equipment is additionally considered. The company warns about all this in advance, the high cost is justified by high quality.
2 Helpanu
Website: helpanu.ru Tel: +7 (495) 256-00-61
On the map: Moscow, st. Ketcherskaya, 13
Rating (2022): 4.7
Helpanu appeared in Moscow in the mid-2000s, collecting a large number of grateful comments. Repairs come with a warranty that ranges from a few months to a year. Specialists bring original parts, which is confirmed by documents. Repair of breakdowns takes place at home, there is no need to spend money on transportation. Diagnostics will cost 1,000 rubles, most prices exceed the price list of competitors.
The reviews note the competent work of the manager, mention the quick appearance of the master. Specialists are in no hurry, repairs take a long time, including testing. The whole process takes several hours. The prices coincide with those announced by the manager, all services are written in the check. If necessary, the master will explain the reasons for the breakdown, schematically show the work plan. Customers thank the service center for high quality, there are practically no complaints about the service.
1 Moscow Repair Service No. 1
Website: repairnadomu24.ru; Tel: + 7 (495) 290-00-08
On the map: Moscow, Malaya Tulskaya st., 16
Rating (2022): 4.8
Moscow Repair Service No. 1 remains true to its name, providing the best service for popular brands of equipment: LG, Samsung, Mitsubishi, Panasonic and many others. The company is proud of its cooperation with specialists who quickly eliminate the causes of breakdowns. At the same time, prices remain average in Moscow, there are discounts for regular customers. The company offers free diagnostics subject to further repairs. The master appears on the threshold of the house within a few hours after the call.
The reviews speak of competent and patient call center employees. The cost of repairing washing machines is announced immediately, it rarely differs from the final one. The only complaint about the employees is that the repair team does not have documents for spare parts, they have to be knocked out from managers. Sometimes they forget to give a check. But in terms of the quality of work and warranty service, the center has few equals in the capital.