The best Internet provider in Moscow - Rostelecom, Dom.ru or MTS?

Home Internet speed is the main selection criterion for many users. It depends on the chosen technology. A 4G mobile connection gives out a maximum of 100 Mbps, but in reality this figure is much lower. For Internet surfing and simple computer work, such indicators are enough, but to watch videos in a better resolution or download files with a large volume, you should choose a faster connection.

Wired Internet is traditionally considered the fastest. In Moscow, its speed reaches 200–300 Mbps. This will be enough even for online games where a lightning-fast server response is required. If the apartment has video surveillance or a smart home system, you will have to pay attention to expensive tariffs in which the Internet “flies” at speeds up to 1 Gb / s. They are present only in two providers from the comparison - Dom.ru and MTS. The rest, unfortunately, have not yet coped with such a load.

All modern Internet providers use fiber optic cables for the best signal quality. Some home providers provide the ability to change the speed. For example, in Beeline it rises to 100 Mbps for an additional fee. In Dom.ru, such a service is called “speed bonuses” and is connected only in your personal account after authorization.

The next thing you need to pay attention to after studying the speed of the Internet is the tariffs from the provider. They may vary depending on the region, so we have included only current offers for Moscow in the table. Almost all companies offer free connection, sometimes you have to pay for renting a Wi-Fi router. Instead, it's easier to buy a new router, or use an old one if you plan to switch from one carrier to another.

Interestingly, instead of renting a router, Dom.ru provides an opportunity to buy it in installments with virtually no additional fees. All models are modern, support operation in the 2.4/5 GHz bands. The terms of the tariffs on the site are minimal, since the provider offers to create their own package for each client. This is convenient, because you can independently adjust the speed, select TV and other additional services. In addition, this provider has the lowest monthly fee when connecting the minimum tariff. But due to the lack of prices on the site, there is a risk that the real amount will be higher.

MTS pleases with transparent tariffs without additional payments. With other providers, surcharges are optional, but still a free router and set-top box played a role in scoring. Beeline, Dom.ru and Rostelecom have interesting tariff plans for those who live outside of Moscow.You can easily conduct the Internet to the cottage or to a country house.

Customer support is the face of the provider. If the operators behave in a boorish way and are not able to answer the simplest questions, negative reviews instantly appear on the Internet. It can be difficult to fix a reputation and win back lost users, which is why many companies pay special attention to the quality of service. We studied the opinions of customers from different providers and identified the most popular support issues. For comparison, reviews from the sites 2ip, 101internet, IRecommend and Otzovik were taken into account.

Although a huge number of people work in the MTS contact center, it is extremely problematic to get through to them. Sometimes you have to wait for 10-15 minutes, as a result, employees are not able to answer some questions.Perhaps, over time, the quality of service will improve, but now users rate the operator's service the lowest. The undoubted advantage of the provider has become a wide connection area. Almost all residents of Moscow are within its borders.

The same can be said about Beeline, although internet is still unavailable in some areas. The quality of support from the operator is average, but there is a convenient personal account and a mobile application for self-solving problems. There you can manage tariffs, connect services, pay a monthly fee and much more. As for the call center, employees rarely please with professionalism. They transfer requests to other departments, respond slowly in the chat, sometimes they simply ignore some of the questions. There are also cases of rudeness, but less often than in MTS.

Rinet is not yet so popular, so not all users will be able to connect to it. But technical support works around the clock. Incompetent employees are found, as elsewhere, but usually users are satisfied with the quality of service. Even if there are problems, operators quickly solve them and try to reassure customers. Dom ru owners report on their website that visitors wait an average of 31 seconds for a response from the call center. The accessibility of the network is also pleasing: there are 18,000 free Wi-Fi access points throughout Moscow and other cities of Russia.

Most often, they searched the Internet for information about MTS. According to reviews, Beeline is definitely the leader. Rostelecom has become an outsider in terms of customer ratings, although the operator is also quite popular. RiNet deserved the highest scores and many positive reviews. It is important to understand that it is not at all necessary to choose the most popular provider, because sometimes experienced companies have frankly inflated prices.And it will not be easy to contact support in case of problems - there is always a queue.

Each provider strives to get as many customers as possible, especially in Moscow. To attract new users, various promotions are held, and the tariff line is replenished with additional services. A free subscription to online cinemas and other interesting additions are added to the regular Internet. There are also services that require a separate fee. As a rule, these include mobile communications and digital television. Sometimes it pays to buy a combo package that includes everything you need for your home.

MTS has been operating on the market for a very long time, and it is not at all surprising that the company offers an extensive range of services. You can use only a part of them or connect the full package "Internet + TV + mobile communications". There are also special tariffs for television with support for 91-230 channels, including satellite ones. Dom.ru and Rostelecom cannot boast of a large number of services, but everything you need is present. You can connect a TV, subscribe to an online movie theater, or protect your network with a modern antivirus.

An interesting service from RiNet is a static external IP. It makes it easier to work with large volumes of files to download.Also, a permanent address is required to use the computer as a host for your own website. You can create your own ftp server, home radio or TV. Gamers cannot do without a static IP, since correct identification is required for online games. The service is paid, but it is relatively inexpensive. By default, the address will be dynamic; to connect, you need to contact the contact center or leave a request in your personal account.

While Rinet wins the attention of buyers with an abundance of online cinemas with 7-30 days of free subscription, Beeline focuses on combo packages and services that simplify payment. For example, you can connect a trust payment to deposit money a little later than usual. Or set an automatic monthly debit from the card to replenish the account. For mobile subscribers, Beeline offers additionally unlimited instant messengers, the possibility of distributing Wi-Fi or Internet in the metro without restrictions. Availability and terms of the package depend on the chosen tariff. Voluntary blocking is useful if the owners of the apartment are going on vacation. You can suspend payments for up to 60-90 days. Of course, at this time the Internet will not be available.

Even the best prices and customer support won't save you if your ISP can't provide a quality connection for your home. Some companies often have interruptions in communication, repair work is carried out without warning. For example, MTS is often criticized in reviews. Buyers find the connection unstable, even the mobile Internet works better, but it all depends on the location of the device. It is recommended to choose the tariff at the highest price, all others can slow down. Perhaps this is due to outdated cables, which are gradually being replaced with modern ones from fiber optics.

Rostelecom (and Online, respectively) has one serious problem - the ping is greatly increased, up to 1000 ms. But the provider uses the best technologies. Optical fiber networks with huge bandwidth are underground, they provide a stable connection under any conditions.

Dom.ru supports IPv4 and IPv6 protocols. The operator uses the most reliable FTTB technology. Initially, an optical cable is laid to the building, only then special equipment is used to conduct home Internet.Beeline also connects each house to the network directly, which has a positive effect on the quality and stability of communications. However, reviews often complain about unplanned internet outages.

Rinet has become the favorite of most users due to its stable signal with the best quality. The provider is suitable for a house with an impressive area or an apartment with a complex layout with many walls and partitions. Ping is within 1–4 ms, rarely goes beyond this range.

Rostelecom took the last position in the comparison. He failed to win in any category, and the average score on review sites barely reaches 2 points. In the middle of the rating are Dom.ru and Rinet, who received the same final score. The latter pleases with tariffs, responsive support and high quality of communication. The main disadvantage is the small connection area. That is why at the moment it is impossible to seriously call this supplier the best for Moscow.

In second place is Beeline, which won the hearts of customers with low prices and a well-thought-out set of additional services.Conveniently, you can set up automatic payment, defer payment, or temporarily block the account for the period of vacation. Yes, the provider has certain difficulties, but still he copes with his duties quite well.

MTS is recognized as the best provider of home Internet. It has received good reviews from users, offers an extensive range of services and has been operating for many years. Thanks to this, problems are solved quickly, even if the network sometimes disappears. But it is important to understand that a particular provider is not always suitable for a particular area of ​​Moscow. Before connecting, you need to take into account various factors, first of all, start from your address and connection availability.