Place |
Name |
Characteristic in the rating |
1 | Tez Tour | The best percentage of satisfied customers |
2 | TUI | European reliability |
3 | Coral Travel | Two insurance companies |
4 | Pegas Tourism | The biggest financial guarantees |
5 | AnexTour | Quite a lot of cheap tickets |
6 | Sunmar | The best combination of price and quality |
7 | Biblio Globus | Best number of destinations |
8 | Mouzenidis Travel | Best network size |
9 | ICS Travel Group | Rental offers |
10 | NTK Intourist | The oldest tour operator in Russia |
Vacation is a rare and rather expensive event. I want everything to be perfect - the best hotels, fast and hassle-free flights, interesting excursions. Therefore, it is important to entrust the organization of recreation to a reliable and responsible tour operator.
But choosing the best one is not easy. There are several criteria that you should pay attention to - for example, the size of the capital and the reliability of the insurance company working with the firm, it is advisable to study first. It is also important to look at the year the tour operator was founded. The longer it stays on the market, the higher its reliability - poor-quality services would bring the business to the grave.
In order to make it easier for you to decide, we suggest that you familiarize yourself with the reliability rating of Russian tour operators. We have selected the best companies based not only on financial performance and services, but also on reviews from real customers.All of them offer their own product, not repurchased from other companies, and have host companies at the place of arrival of tourists. In addition to the designated destinations, all have tours within the Russian Federation.
TOP-10 best tour operators in Russia
For ease of comparison of key parameters, we have compiled a table. In it you will find everything you need to draw primary conclusions about the best tour operators in Russia.
Travel agency |
Number of destinations |
Capital, rub. |
Agent network size |
Percentage of negative reviews |
Own hotels |
Own planes |
Starting year |
Tez Tour |
30 |
100 million |
390 |
1,07% |
no, but a lot is under warranty |
no, by agreement |
1994 |
TUI |
39 |
167 million |
500 |
1,95% |
Yes |
2 sides |
1995 |
Coral Travel |
32 |
110 million |
689 |
1,66% |
Yes |
no, by agreement |
1992 |
Pegas Tourism |
22 |
220 million |
610 |
5,62% |
no, but a lot is under warranty |
no, by agreement |
1994 |
AnexTour |
35 |
200 million |
530 |
7,25% |
Yes |
own airline |
1996 |
Sunmar |
21 |
110 million |
290 |
4,12% |
no, but a lot is under warranty |
no, by agreement |
2005 |
Biblio Globus |
67 |
30 million |
32 |
4,9% |
no, but a lot is under warranty |
no, by agreement |
1994 |
Mouzenidis Travel |
8 |
50 million |
2387 |
2,37% |
Yes |
own airline |
1995 |
ICS Travel Group |
58 |
30 million |
5 |
4,17% |
no, under warranty average quantity |
no, by agreement |
1992 |
NTK Intourist |
59 |
46 million |
135 |
7,14% |
Yes |
no, by agreement |
1929 |
Naturally, the table does not reflect everything that may interest a tourist. To get acquainted with all the nuances, we invite you to read the detailed descriptions of each tour operator.
10 NTK Intourist
Number of destinations: 59
Rating (2022): 4.1
And opens the rating of the most reliable tour operators in Russia, born at the dawn of the USSR "Intourist". Today it occupies a fairly strong position among international tourism holdings and provides quality holidays in almost 60 countries around the world. It is part of the oldest holding in the world - Thomas Cook Group, which has existed since 1841.The tour operator has a capital of 46 million rubles. Responsibility for insurance lies with the firm with the highest reliability rating assigned by a number of well-known analytical companies. However, for so many years, Intourist has perfected the organization of recreation almost to the ideal.
In addition to tours to the most interesting countries in terms of tourism (including Japan), the tour operator offers accommodation in its own comfortable hotels. In addition, it has almost the widest and most interesting network of domestic tours, including Crimea. But not all tourists like the way Intourist works. About 7% of customers leave negative reviews. However, there are many more positive ones. And the tour operator himself supports customers who write an objective opinion about the rest, and gives gifts for filling out the questionnaire.
9 ICS Travel Group
Number of destinations: 58
Rating (2022): 4.2
Quite interesting, though not the largest tour operator with a large list of destinations. Collects information about upcoming events in popular tourist countries and offers it to potential customers so that they can choose the tours that are most interesting to them. Financial guarantees amount to only 30 million rubles. However, it has one of the best insurance companies in terms of reliability rating and more than 95% of positive customer reviews.
On the site you can find an extensive list of promotions and discounts for seasonal offers. So with proper luck, it's easy to save money. The tour operator has certain guarantees for accommodation in hotels in the country of arrival. But the company's network of partners is not as extensive as the rest. When setting off on a trip, you can stay not only in a hotel, but also rent a separate accommodation. But, unfortunately, so far only in Cyprus.There are several properties that are great for large and small companies.
8 Mouzenidis Travel
Number of destinations: 8
Rating (2022): 4.2
A specialized tour operator that mainly works in the direction of Greece - both mainland and island. It is difficult to find the best tour operator for traveling to this country. You can also go to other countries - for example, to Hungary or Cyprus. There are eight directions in total. As a rule, tourists leave quite a lot of positive feedback about the company as a whole. But the lack of professionalism of individual employees can cause some negativity, which, however, is easy to fix.
An important feature is that the tour operator belongs to the huge holding Mouzenidis Group. Due to this, he can provide better service in the areas in which he works. This includes excellent hotels, various tourist attractions and much more. There is even an own airline, due to which there are almost never problems with timely departure and availability of seats. Due to belonging to the holding, it has a huge agency network - more than 2,000 branches. But there are some drawbacks - with the size of the holding, the capital of a particular tour operator is small - only 50 million rubles. At the same time, the insurance company that provides reliability does not have the highest, although quite good, rating, "four".
7 Biblio Globus
Number of destinations: 67
Rating (2022): 4.3
In 2017, more than 2.8 million tourists used the services of the tour operator. In an incomplete 2018, 2.2 million have already traveled with the help of the Biblio Globe, so a new record is quite possible.Such trust among customers is not accidental - one of the insurance companies with the highest reliability rating is engaged in insurance. Although the capital of the tour operator is small - only 30 million rubles. Among the company's offers are shopping tours, cruises, outdoor activities and much more. It's easy to find something to your liking.
The main positive quality of the operator is almost 70 countries where you can go on vacation with it. "Biblio Globus" allows you to organize a vacation of any kind in most countries of the world popular with tourists, including the United States. It allows you to get not only by plane, but also by train, and in a number of countries it has its own hotels with comfortable living conditions. An interesting feature is that the tour operator has its own online bookstore, so when buying a tour, you can also buy something to read on the road.
6 Sunmar
Number of destinations: 21
Rating (2022): 4.4
The tour operator positions itself as a dealer of the most economical offers in Russia. In general, this is true - "Sanmar" offers quite profitable tours with good conditions. More than 95% of customers leave positive feedback about the company's tours. Despite the "young" age (the tour operator has been operating since 2005), there is no doubt about the reliability - 110 million capital and the best insurance company will entrust the vacation to Sanmar. In addition, the company has already won several prestigious awards for its contribution to the development of tourism.
I am glad that the company has an excellent network of partners - there are agreements with dozens of airlines and thousands of hotels in all directions. Therefore, there are practically no problems with places even during the holiday season.Also, every year there are many new directions and contracts, which allows the company to actively develop. In general, we can say that the tour operator allows you to travel economically to one of the proposed countries, maintaining a balance between the price of the tour and the quality of services.
5 AnexTour
Number of destinations: 35
Rating (2022): 4.5
A company that occupies one of the first places in the organization of recreation in Spain, Thailand and the Dominican Republic. Allows you to enjoy your vacation to the maximum in 35 destinations. Anex Tour also takes care of accommodation and flights - the company has its own hotels and air carriers, which improves the quality of services provided. It has a high capital - more than 200 million rubles. It is serviced by an insurance company with a rather high reliability rating, according to analytical agencies. So you can safely go on vacation with this tour operator.
It is convenient that the company strives to offer tours of various prices - you can find both elite offers and quite economical ones. By the way, there are quite a lot of the latter - even with small incomes, you can afford quite a comfortable stay. Unfortunately, not everything is perfect for a company with such tours - more than 7% of tourists leave negative reviews, noting some problems with accommodation, flights or other aspects of recreation. However, the tour operator quickly resolves the often arising misunderstandings.
4 Pegas Tourism
Number of destinations: 22
Rating (2022): 4.6
A tour operator that covers the most massive tourist routes and is in great demand. Allows you to travel to 22 destinations both by plane and by train.More than 24 years of experience and tens of thousands of satisfied customers emphasize the reliability of the company. The list of services is extensive - in addition to the standard options, there are sports, corporate and VIP vacations with unique parameters. However, due to the mass character, small problems and confusion may arise - a little more than 5% of customers were not completely satisfied with the service.
I am glad that the tour operator has a wide network of contracts - more than 2.5 thousand hotels guarantee accommodation in all areas of recreation. The company has more than 220 million rubles in financial guarantees, so in the event of unlikely problems, it will easily compensate all tourists. In addition, Pegas Touristik cooperates with an insurance company, which is assigned the highest reliability rating by a number of analysts, which once again underlines the success and increases the level of trust.
3 Coral Travel
Number of destinations: 32
Rating (2022): 4.7
A tour operator specializing in popular holiday destinations - for example, Turkey, Spain, Tunisia and so on. But for those wishing to visit other countries, there are many interesting offers. In total, the company serves 32 destinations. And for 17 of them she has her own hotels. Tourists are accommodated in rooms of varying degrees of quality and comfort, depending on the cost of the tour and the selected conditions. The tour operator has a wide network of partners among airlines, so there are tickets almost always and in all directions.
The company has a fairly large capital - 110 million rubles. An additional bonus to reliability is working with two insurance companies, one of which has the highest rating. The second is not ideal, but its very presence as insurance allows us to note that the tour operator is doing great with reliability.I am glad that only in Russia Coral Travel has more than 680 offices in many settlements. In addition, the company does not rest on its laurels - several new destinations appear steadily over the year, dozens of contracts with hotels and air carriers, and thousands of satisfied customers who leave positive reviews.
2 TUI
Number of destinations: 39
Rating (2022): 4.8
The largest tour operator in the European Union, operating since 1995. Allows you to go on vacation in 39 destinations with the highest quality services. "Tui" cares about the reputation, so it strives to organize the best possible rest for customers. In particular, the tour operator offers its own hotels of various "star" and service levels, and organizes flights on private planes - the company has several comfortable boards at its disposal.
I am glad that the tour operator allows you to organize various types of holidays - from lazy beach to extreme sports. Also in the price list you can find full-fledged cruises of various durations. It all depends on the desire of the client. Of the features - unique concepts of recreation, created for a specific target audience - for example, for young people or for couples with small children. As for reliability, a capital of more than 160 million rubles and an insurance company with the highest rating make it possible to entrust the vacation to Tui.
1 Tez Tour
Number of destinations: 30
Rating (2022): 4.9
The first place is deservedly occupied by an international tour operator with more than 20 years of experience in the market. It offers more than 30 diverse tourist destinations - from the popular Turkey to Israel and the Maldives.One of the largest tour operators in Russia and in the world, which has a minimum percentage of negative reviews - only 1.07%. This means that problems with rest are unlikely to arise - reviews of more than 98% of vacationers can be trusted. The reliability of the tour operator is confirmed by the amount of capital of 100 million rubles. At the same time, management is entrusted to one of the most reliable insurance companies with the highest rating from a number of analytical agencies.
The company has a wide variety of services. You can organize not only family or solo vacations, but also a conference or vacation for VIP clients. It is convenient that Tez Tour organizes recreation exclusively on its own - tourists are sent and received by employees of the company. Of the "outsiders" on vacation, only hotels and airlines, with which the tour operator has many agreements. By the way, there are guaranteed places in hotels in most areas, so problems with housing are unlikely.