10 best CRM systems for business

A simple and convenient tool for optimizing customer service and sales in our rating. CRM is perfect for small companies and private entrepreneurs who do not need a large set of features. If you have a complex cycle and a solid number of managers, then you should give preference to another option. The sales funnel here is organized in the form of deal cards, which are manually moved by the employee through the stages. The most powerful argument in favor of choosing this solution is that the system is completely free. Even employees are added to it without additional payments.

Of the minuses: the best solution only for a start-up small business, it is absolutely not suitable for manipulating large databases. Up to a certain point, CRM makes it possible to avoid the cost of purchasing an external system, and also allows you to understand the principle of operation of such software and come to the next level already prepared. Does not support telephony and does not have built-in statistics for analysis. But it optimizes the process well and allows you not to lose orders with a not very large number of them. The best free solution and built-in Tilda builder component.

RetialCRM is a specialized CRM system for e-commerce. Entrepreneurs will appreciate the possibility of processing orders in the "one-stop" mode from receiving an application to delivering goods to the buyer and post-mailing. Available CRM-marketing, Email-mailing, working chat within the system, operational activities.Well-developed business analytics, data collection allows you to visually evaluate financial performance, products, managers and advertising campaigns.

If the turnover does not exceed 300 orders per month, which are successfully processed by one employee, then you will not have to pay for CRM. The cost of the "Professional" tariff is calculated on an individual basis, taking into account the peculiarities of the business, it starts at 2,200 rubles. As users note, the price for small businesses is considerable, since the minimum package does not include many functions and is limited in capabilities. Otherwise, RetialCRM is one of the best systems that speeds up the order processing process and simplifies interaction with the client, and, consequently, increases sales. It should be considered by the owners of online stores, whose business is already firmly on its feet, but requires optimization.

The developers of this system promise small businesses a 47% increase in repeat sales, a 29% increase in profits, and an increase in customer loyalty by 57%. The online program for accounting customers and transactions saves the entire history of communication with customers and records calls, helps to control employees, manage tasks and projects, and receive reports online. SalesapCRM itself will create tasks at each stage of the funnel, remind you of deadlines and automatically send SMS notifications to customers.

Of the minuses: incorrect work of the document editor, experienced users recommend integration with Googledox to solve this problem.According to reviews, businessmen like the system for its ease of settings, the presence of all the necessary functions and easy connection to sites on any platform. Users highly appreciate the work of technical support, according to them, all questions are answered very quickly. For beginner businessmen there is a free plan. If its capabilities are not enough, then you can choose an individual pricing solution depending on the number of employees and the necessary tools. SalesapCRM is without a doubt one of the best systems out there.

Moderately simple and very functional system, which is distributed both under license and in SaaS format. Despite the unsightly design, it impresses with its convenience. CRM works great with document management and automates business processes. There are ready-made table configurations designed for various tasks. Here are the main advantages worth highlighting: a built-in online consultant, IP telephony, an email client, access to Telegram, integration with 1C, client mail and SMS mailing lists, data import and export, a notification system, and more.

There is an opportunity to organize multi-level access. Experienced users can modify the system for their own needs by making changes to the open source. CRM "Client Base" is an excellent solution for both small business beginners and experienced "sharks". For those who require specialized configurations, there is a store of ready-made solutions and the possibility of a personal order. The developers offer a two-week trial period, which is completely free.In the future, the license will cost from 13,500 to 45,000 rubles, depending on the required functions and set of features, the cloud version will cost from 1,750 rubles per month. There is a tutorial for beginners.

EnvyCRM is a very simple and convenient system that is intuitive to the user even without the slightest experience. Thanks to this, the business owner does not have to spend money on preliminary training of managers to work with the new platform. In addition, developers offer customers unique solutions to simplify business operations and control. According to the reviews of businessmen who have chosen this solution, CRM is implemented in a short period of time, and the cost of it pays off rather quickly. The system can be easily integrated with any site, the support service will quickly assist in this and any other issue.

As for the cost, the first seven days of use are trial and free. In a week, a business owner can understand how suitable this option is for him. In the future, payment occurs in periods: 1350 rubles for three months or 3600 rubles for a year. The tariff includes the necessary functions: a sales funnel, integration with IP telephony and a website, all types of reports, automatic reminders. Another interesting feature of the CRM system is that the time in the client card is displayed according to its time zone. This will appeal to business owners operating throughout Russia.

The main advantage of this CRM system is the ability to customize the functionality for specific business tasks. The developers offer only one standard tariff package for 399 rubles per month. It is designed for one user and contains the minimum necessary set of tools: contact manager, transaction accounting, calendar of events, integration with mail and telephony, export and import. Then the business can supplement the program with the functions necessary only for him, which are presented in the store on the official website of the product. All of them are free and allow you to create the ideal space for process management and customer interaction for each individual enterprise.

In addition, the catalog contains ready-made industry solutions for various fields of activity. It is worth noting that WireCRM is a fairly cheap option when it comes to functionality. It is perfect for small businesses that want to avoid unnecessary expenses. The platform supports all the possibilities of API integration, the user can synchronize external databases, 1C and other services with it. WireCRM worthily continues our rating of the best systems.

"Simple Business" is a unique and versatile system that deserves a place in the ranking of the best. This is more than just CRM, the program allows you to automate and streamline the work of the entire company. Users have access to both a cloud version by subscription and a boxed version - for installation on their own server.The latter will cost a businessman 29,990 rubles and is designed for 30 employees. A cloud version for small businesses with access for 5 employees is provided free of charge, those who need more features a subscription will cost 2-3 thousand monthly, depending on the available functions.

The capabilities of the CRM system "Prostoy Business" will bring sales to a new level. The user has access to customer accounting, IP telephony calls, SMS and e-mail mailings, fax directly from the customer base, sales funnels and reports on them. The software automatically generates templates for the necessary documents, if the owner adds a company logo to the program, it will be automatically placed on all papers. It is possible to link the customer base with the table of orders, which will allow you to analyze the process more efficiently. The program is available for any platform and can work even without an internet connection.

The third most popular business management system. It is suitable for both small and large enterprises of any specialization. Here, in one program, both CRM and a project management system are presented, it turns out a kind of universal solution. In it, you can simultaneously control employees by distributing tasks, as well as save and structure the history of relationships with the client. The system stores everything - records of conversations with the buyer, correspondence, invoices and all stages of interaction. The business owner can always analyze the situation and find out why the deal fell through.

Thanks to the Megaplan CRM system, you will be able to put things in perfect order. Setting up automatic business processes, reports and notifications will provide a complete picture of the activity and will not allow you to miss deadlines. There is a mobile application through which the owner can control the situation at any time. Integration with the selected IP-telephony or call center, marketing tools, work with documents, transactions and payments, several sales funnels, mailings, lead categories are not all the advantages of this CRM system. She worthily continues our rating of the best.

AmoCRM is the easiest to use of all the offerings available. The system interface is intuitive and does not require training. A minimal control panel and full optimization for working on mobile devices make CRM one of the most popular and in demand. There is a separate app for Android and iOS. The system will please with a good implementation of sales funnels, convenient telephony and chat for employees. Business owners will receive a clear form of providing statistics that is easy to evaluate and control the result.

AmoCRM creates a full client card that opens automatically when connected to a manager. Captivating ease of integration and the ability to make amendments through an open API. This is the ideal solution for small businesses that aim to increase sales and customer account. Of the minuses: little attention is paid to internal business processes, not suitable for complex niches. The developers offer a free 14-day trial period.In the future, the subscription will cost 499-1499 rubles per month (payment immediately for six months), depending on the chosen tariff. There are cost effective package solutions. This is by far the best CRM in its segment.

Without a doubt, the best CRM system for small and medium businesses, and if the company has less than 12 employees, then it is also free. "Bitrix 24" opens up unlimited opportunities for the entrepreneur, which will allow him to control the entire process and influence the increase in sales. Here is a truly complete set of tools needed to run a business. In this regard, CRM regularly occupies a leading position in ratings, on authoritative and thematic resources.

It is possible to list the possibilities of the system for a very long time. Convenient telephony allows you to rent a virtual number and bind your own for outgoing calls. Supports recording and evaluation of the quality of conversations. You can restrict access rights for a number of employees and track the history of actions. Bitrix24 easily integrates with 1C and other solutions. Here you can automate some of the marketing tasks and sales funnels. Full communication with clients is supported (letters, calls, SMS, etc.). Of the minuses, it is worth noting the lack of end-to-end and CRM analytics, but, according to the developers, these features will appear soon. Today Bitrix24 is the best and most functional solution for customer relationship management.